FSW 1902: Delivery Boot Camp 2019
Delivery is JUST as important as sales or design in a successful flower shop.
Let's ensure that you're making $$$ from this valuable service!
Customers in a hurry? Learn to offer and charge for EXPRESS DELIVERY. Customers pay for rush service everywhere else, why not at your shop too?
Hiring the Best Drivers Where to find them, how to write the best ad and the smartest way to screen potential employees
Drivers and Technology There is an EASY way to get your delivery team to embrace and use technology to make them more productive and efficient. Really!
Unhappy Recipients Every driver eventually encounters dissatisfied recipients. Learn the BEST way to handle those situations and turn them around.
Eyes Wide Open Drivers can be a great source for bringing new business and more customers to your store, once they learn how!
First Impressions Count Should drivers be in uniform or have a dress code?Learn what the best shops around the world do.
Productivity Matters! How many deliveries should they be able to make in a shift? What duties should they have when waiting for designs to be finished and in their down time?
Motivating Your Team From incentive plans to regular meetings, learn the best ways to keep your drivers happy, dependable and efficient.
Follow the Rules From driving safely and paying for parking tickets to protocol for wedding deliveries and pickups, your team need to know what's expected of them,IN WRITING.
